TRANSACTION SECURITY

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. No one can view your account information without your password, which you can change anytime you want (Manage Account tab when you Login).

A staff member from freelanceworldwide.net will never ask you to submit your password by email, fax or telephone. Take precaution not be fooled by people who send fraudulent email requesting for your password. A prudent behavior is never to click links inside unsolicited mails.

Credit Card information is not an issue since Freelance Worldwide uses Paypal highly secured financial system to manage transactions (and would be also using e-Gold. in the near future.)

You may visit above outlined links to open accounts with Paypal and e-Gold. It is free and the most convenient ways to do business on the Net.

Currently, you must use an email address registered with Paypal to register with Freelance Worldwide - That would facilitate your payments' procedure as below outlined)

GENERAL CONSIDERATIONS

How does it works?

After signing up for free, you can post project(s) / jobs providing concise and precise details about the projects (job category, experience required, preferred's bidding geographic location, the amount of money you are willing to spend on the project and language.)

Providers/ Freelancers / Projects-Consultants will review your projects and bid on them. This is similar to an auction. (The system allows for maximum 90 days during which a project remain open for bidding.) In project's description you may specify a mandatory end date (below 90 days) and you choose the winning bid yourself. Click here to review a concise User's Manual

How much it costs?

There is no signup fee and no monthly fee, but a commission is charged to projects-owners by Freelance Worldwide once they have selected the bid-winner. Said commission represents ten percent of the winning bid - with a minimum of US$ 5 (five) whichever is greater. Of course there are additional fees charged by the payment processor (Paypal or e-Gold.) Click here for more.

How do I communicate with Freelancers?

You can post messages on projects' message boards. If you post a private message to a specific Provider/Freelancer, only the person will see it on his private message board. Said user will also be notified by e-mail that you posted a message for him. After you pick a bid, and Freelance Worldwide commissions paid, both parties can communicate directly by any preferred methods. See Point 8 of the guidelines here available

Is there a Sign up Bonus?

Yes a US$ 5 (five) bonus is added to your balance account at sign up

Do you have a referral program?

No, for the time being there is no referral program. However, it is planned for the near future.

What bonus is attached to the referral program?

For the time being as there is no referral program there is no bonus. See above item. However, it is planned for the near future.

TOP

PROJECTS AND TENDERING

How do I create a new project?

You have to be a registered Buyer / Project-Owner to be able to post / create a project. You may review the quick User's Manual here available or go straight to Freelance Worldwide's entry page and click on Create Project button and follow instructions. When creating a Project, make sure you chose the Project/ Jobs' category related to the project.

What is a featured project?

Featured Projects are highlighted and separately listed on the platform entry page. During the project creation process you may choose to list your project as featured projects. Featured projects are charged an additional commission of US$ 30 (thirty) to buyers/projects-owners by Freelance Worldwide. (In addition to the commissions charged when a deal is finalized between buyer/project-owner and provider/bid winner as here specified)

Why do you put a limit date on posted projects?

Indeed, there is a maximum days (90) during which a posted project is open for bidding because one needs to leave room for new ones; and also to limit bandwidth's consumption at server side. Posted projects that reach the limit time are Frozen. But you can extend your project any time you want. See question below on how to do that.

Can I change the information I provided about my project?

Yes. From the interface you reach when you click on Manage Account, you can perform the following. Edit Info, Deposit Money [PayPal cost: 3% + $ 0.40 - per transaction] and [E-gold cost: 1% + $.80 - per transaction], Transfer Money [free for Paypal or E-gold], Withdraw Money [E-gold cost: $5 and Paypal cost $5 - per transaction], Pick Provider/Project-consultant / Bid winner. Etc. Click here for more on Commissions and Fees structure.

Can I close my project, extend it, or pick a freelancer?

Yes. See above question.

Can I re-open a closed a project?

No, you will have to open a new project. But you can Extend a project (within the 90 days limit allowed by Freelance Worldwide) if you are not satisfy with the bids placed on the project; and you can also Close a project (that is bidding ended.) All that is done from the interface opened with Manage Account.

Can a Project-Owner get Special User' Status?

Yes. A Project-Owner / Buyer who either post several Projects / Jobs the same day or whose projects have been rated with high marks by a majority of Projects' viewers may request for a Special User' Status that opens the door to 50% rebate on Featured Projects' postings and on commissions to be paid to Freelance Worldwide when deals are concluded (as here exposed) between Buyer/Project-Owner and Provider/freelancer / bid-winner.

TOP

PAYMENTS, FEES and COMMISSIONS

Do I have to add money to my account?

Not right away, but when you pick a bid - see more below.

How and when do I pay the freelancer?

Once you are ready to pick the provider/bid-winner, login to your account and click on (1) Manage Account. On the interface you reach there is a link to (2) Pick a Provider/Project-Consultant. The freelancer will be emailed by Freelance Worldwide. Then click on the (3) Deposit Money to add money to your account. Deposit Money (equal to the winning bid amount) in an (4) Escrow Account to the freelancer (available for each project in your account managing panel), by clicking on the escrow link in your account panel.

Please kindly be advised that to be in the position to Pick a Provider/Freelancer you should have enough money in your account to cover full commission and bid in order to finalize the bid if you reach final agreement with the freelancer.

Suppose you are picking a freelancer / expert for a project (job) valued at US$ 150. You need to have enough money in your account to cover the potential commission (The commission you will be charged if you finalize the deal with the freelancer who won the bid on your project.) The potential commission, based on your bid, will be $15 [that is $150 *10%] and as you have $5 in your account (the bonus you obtained when you Sign up to Freelance Worldwide), you wil be required to deposit $10 before proceeding with the selection of an Provider/ Expert / Freelancer. Please be advised that the minimum deposit accepted by the system is $5 (five)

Which kind of protection does I have?

We recommend that you use the escrow feature in your account to arrange for payment to the chosen Provider/freelancer/bid-winner (1) Deposit Money into your account and then, from your Manage Account's panel, (2) put the money (equal to the winning bid amount) in an Escrow Account for the eventual benefit of the Provider/freelancer who won the bid, by clicking on the New Escrow Payment link. When the job is completed as per agreed terms, you will require funds release to the platform's Admin, who co-manage the Escrow Account.. Click here to read Freelancer / Expert's question about same kind of problem.

If the Provider does not complete the work, can I get my money back?

1- No, if you pay the chosen Provider/ freelancer directly whitout using the Escrow Account (unless both parties (provider and buyer) agreed for a refund when finalizing the deal.) Please take note that you will not be refunded for commissions paid to Freelance Wordwide.

That situation is anyway unlikely as Freelance Worldwide's powering engine performs everything automatically and withholds the commissions you owe Freelance Worldwide before you are allowed to pick the bid-winner. And does the same with Provider/expert / Freelancer / bid-winner before he is allowed to bid on the project.

You will be notified via email by Freelance Worldwide and asked to either accept or decline the bid-winner. Once you accept the Provider/expert / freelancer, commissions withheld when you pick the freelancer are definitely and automatically transferred to Freelance Wordwide and you must fulfill agreement / contract with the bid-winner and commissions and fees will not be refunded. Click here to read Project Owner's question about same kind of problem.

2- Yes, if you put the money in an escrow account on Freelance Worldwide as we strongly advise you to do (login to your account managing panel - Manage Account - and click on New Escrow Payment link related to the project in question.)

And if the work is not started or completed, then first email us and give us a complete breakdown on the situation. Then just click on the "Withdraw Money " button. We will email the freelancer and once we get confirmation that the work was not done, we may approve your withdrawal. Click here to read Freelancer / Expert's question about same kind of problem

However, please be kindly advised that once you strike a deal with a Provider/freelancer, Freelance Worldwide is no more engaged or responsible for the compliance of contracts. Please do review Terms and Conditions here available. In short, it is your responsibility to choose the best qualified freelancer to undertake and perform the posted job / project.

Commissions, Payments and Fair Business:

In principle, things are simple - you place your project/ tender / job to be performed by a Provider/ Expert / Freelancer. You choose the Provider/ winning bidder /freelancer yourself and follow our policies and guidelines placed on top of current page. Then the system requests the automatic withholding of the amount of money necessary to cover payment of commissions and fees and release contact information for you to finalize the deal with the bid-winner as above and here explained.

Please be kindly advised that accounts with negative balance for 30 days running will be automatically frozen by Freelance Worldwide's powering engine. And bid cannot be placed on frozen account's projects. That's why Freelance Worldwide grants you a bonus of $5 when you sign up to open your account.

TOP